ALR-IR Support

Support Shortcuts

ALR Users - need some help regarding the new Dynamics system for Incident Reporting?

New User Accounts

1. Fill out the User Request Form (URF). Get the form here.
2. Email it to ALRincidentreport@MassMail.State.MA.  ALR name in subject line. Please do not send document scans, send us the XLS!
3. Questions about User Accounts?  Tell us at ALRincidentreport@MassMail.State.MA. Indicate ALR name in subject line, please.

Trouble Logging In

1. Assumption:  you have received your account credentials.  If not, see New User Accounts above.
2. Try logging in using the Google Chrome Browser, using Incognito.
3. Follow the steps outlined on our Troubleshooting Guide, available here. This shows details about use of Chrome/Incognito.
4. If you still cannot login to Dynamics after following the steps in the guide, then send an email to ALRincidentreport@MassMail.State.MA. Please include your username and screenshots indicating your experience.  Your email subject line should be descriptive and include your ALR or corporate name.  No phone calls please!

Trouble Logging in to Dynamics?

Have you been provided login credentials (User ID and Password), but are having trouble logging in the first time?

Here's help.  Download Trouble Logging in to DYNAMICS_7_5_19 (pdf).

Paper Form - Incident Reporting if Dynamics is unavailable

Download Incident Report - paper substitute if ALR Dynamics unavailable - v04 July 5 2019 (pdf).

Updates to form (1) remove gray background illegible by fax, add notice that paper IR must be added to ALR Dynamics when system is available. (2) remove requirement to leave a voicemail with EOEA on submission of a paper Incident Reports.(3) added Resident Type (Trad, SCR, SCR Other) to form.

Print out this PDF file to report incidents, if the new system ALR Dynamics is unavailable for any reason.  This updated form reflects the updated Incident Report attributes as of June 2019.

Follow the instructions in top right of form: 

Chat Transcript, training Webinar 2, June28, 2019

A	You can have the WebEx call you. then you don't need to enter the access code (easier).  To have WebEx call you: click [Audio] tab, view [Audio & Video Connection].
A	did someone have a question? Please use chat
Q	i haven't received log in