ALR-IR Support

QuickBase Replacement Project Begins

EOEA has kicked off a project to replace the ALR Incident Reporting system, based on the QuickBase platform, with an enhanced incident reporting system based on Microsoft Dynamics.  The new system will maintain a similar workflow to track reportable incidents, but with functional enhancements to support efficient collection of key incident information.  We expect that it will be easier and more secure to provide follow-up information on certain categories of incidents. 

Regulatory policy regarding reportability of incidents, and reporting timeframes, will be unchanged.

QuickBase User Accounts: updates & new accounts

The User Account Request process has recently changed.

For User Account change requests, please contact the Certification Unit directly.

The web-form that had been used for user account requests has been taken down.

Before you request a new User Account

Q: Can I get an additional User Account?

A: All ALR's are issued one and only one user account. We expect that all User Accounts are shared among multiple staff. 

While an email address is a requirement for a User Account, it is not necessary for an Incident Reporter to have access to the email account to make/monitor QuickBase incident reports.  Your ALR's QuickBase point-person should allocate access to your ALR's User Account(s) by sharing the email address and its related QuickBase password as needed to your staff.

A User Account's email address is used for password resets, and ELD staff may make incident-related follow-up information requests via User Account email addresses, so we recommend that User Accounts are issued to an ALR's senior managers, and moreover that these email addresses are monitored routinely.

Please note: if you need to change the name or email address associated with a User Account, you can manage this task yourself (you will need access to both old and new email addresses).

Read the instructions on User Account name or email changes.

Q: How do I edit an Incident Report after submission?

The short answer:

The facts identified on an Incident Report cannot be edited or changed after it is submitted by an ALR user.

A submitted Incident Report is official.  Be certain the facts are correct before you check "To Be Submitted" and click [Save]. 

Am I logging in correctly?

Make sure you start at the correct location.

Bookmark this link for the login page: https://ummscwmuhs.quickbase.com/db/main?a=SignIn

Resident Identifiers on Incident Reports

Question:

What is the best code to use as a resident identifier?

Currently we use the last 4 of the resident's SS#. However, it would be difficult to find that resident using this method. Is it OK to use the residents apartment number with initials? (ie: 1234AB)

Answer

Whether submitting Incident Reports (IR) on paper, by fax, or on-line using the QuickBase application, Resident Identifiers are not required and are discouraged. Here's why:

Change a User Account's email & name

How do I change the name & email address on a User Account?

In most cases, ALR users will manage their own user account information, including the User Account's name and email address.

Usually, this task does not require an ALR to communicate with the Certification Unit's Support Team.

Create Incident Report

This Job Aid for ALR Users shows how to create an Incident Report.

Manage Profile

From this screen you will set the the following information for you User Account:

1. name associated to your userid,
2. password,
3. email address, and
4. the security question & answer that will be used in case of a forgotten password.

I forgot my password

This job aid shows how to reset your password.

First, at the login screen, click the link "I forgot my password".