ALR-IR Support

ALR-Dynamics User Request Form Instructions - effective date 8/31/21

Please use the instructions below as of 8/31/21 for all user requests. 

Download ALR Dynamics - User Request Form Instructions - August 2021

Accessing ALR-Dynamics - Updated Instructions 3-10-21

Beginning March 10, 2021, ALR-Dynamics users will need to use a slightly different method to access the application.

Please use the instructions below: 

Download Accessing ALR-Dynamics - updated instructions 3-10-21

ALR-Dynamics - System Errors for Some Users Beginning 3/5

Posted Monday 3/8/21 11 AM

Some users of the ALR system have been experiencing issues accessing the system, since approximately Friday 3/5 in the afternoon. 

These users receive an error message stating in part that they "do not have any apps available for their role." 

The application developers are working with Microsoft to fix this problem, we will let users know when we have additional updates. Sorry for the inconvenience. 

How to Print Incident Reports in ALR - Dynamics

This user guide presents the required steps to print out an Individual or Facility-Wide Incident Report. 

Download ALR Dynamics - Printing & Saving IIRs and FW-IRs - 022321

ALR FLU Vaccinations - Blank Excel Template

This document is for entering staff data before importing the data into the ALR-Dynamics system. 

Download ImportFluVaccine_20210104_PROD_TEMPLATE

ALR FLU Vaccination Reporter - User Guide 1-12-21

Download ALR Dynamics - FLU Vaccination Reporter Instructions V2.0 1-12-21

[updated 1/12/21]

New link for ALR - Dynamics (effective 3/10/21)

Please use this link to login to the ALR - Dynamics database going forward: 

https://umassmedcwm05.crm.dynamics.com/main.aspx

Support Shortcuts

ALR Users - need some help regarding the new Dynamics system for Incident Reporting?

New User Accounts

1. Fill out the User Request Form (URF). Get the form here.
2. Email it to ALRincidentreport@MassMail.State.MA.  ALR name in subject line. Please do not send document scans, send us the XLS!
3. Questions about User Accounts?  Tell us at ALRincidentreport@MassMail.State.MA. Indicate ALR name in subject line, please.

Trouble Logging In

1. Assumption:  you have received your account credentials.  If not, see New User Accounts above.
2. Try logging in using the Google Chrome Browser, using Incognito.
3. Follow the steps outlined on our Troubleshooting Guide, available here. This shows details about use of Chrome/Incognito.
4. If you still cannot login to Dynamics after following the steps in the guide, then send an email to ALRincidentreport@MassMail.State.MA. Please include your username and screenshots indicating your experience.  Your email subject line should be descriptive and include your ALR or corporate name.  No phone calls please!

Trouble Logging in to Dynamics?

Have you been provided login credentials (User ID and Password), but are having trouble logging in the first time?

Here's help.  Download Trouble Logging in to DYNAMICS_7_5_19 (pdf).

Paper Form - Incident Reporting if Dynamics is unavailable

Download Incident Report - paper substitute if ALR Dynamics unavailable - v04 July 5 2019 (pdf).

Print out this PDF file to report incidents, if the new system ALR Dynamics is unavailable for any reason.  This updated form reflects the updated Incident Report attributes as of June 2019.

Follow the instructions in top right of form: 

Chat Transcript, training Webinar 2, June28, 2019

A	You can have the WebEx call you. then you don't need to enter the access code (easier).  To have WebEx call you: click [Audio] tab, view [Audio & Video Connection].
A	did someone have a question? Please use chat
Q	i haven't received log in