ALR-IR Support

Support Shortcuts

ALR Users - need some help regarding the new Dynamics system for Incident Reporting?

New User Accounts

1. Fill out the User Request Form (URF). Get the form here.
2. Email it to ALRincidentreport@MassMail.State.MA.  ALR name in subject line. Please do not send document scans, send us the XLS!
3. Questions about User Accounts?  Tell us at ALRincidentreport@MassMail.State.MA. Indicate ALR name in subject line, please.

Trouble Logging In

1. Assumption:  you have received your account credentials.  If not, see New User Accounts above.
2. Try logging in using the Google Chrome Browser, using Incognito.
3. Follow the steps outlined on our Troubleshooting Guide, available here. This shows details about use of Chrome/Incognito.
4. If you still cannot login to Dynamics after following the steps in the guide, then send an email to ALRincidentreport@MassMail.State.MA. Please include your username and screenshots indicating your experience.  Your email subject line should be descriptive and include your ALR or corporate name.  No phone calls please!

Trouble Logging in to Dynamics?

Have you been provided login credentials (User ID and Password), but are having trouble logging in the first time?

Here's help.  Download Trouble Logging in to DYNAMICS_7_5_19 (pdf).

Paper Form - Incident Reporting if Dynamics is unavailable

Download Incident Report - paper substitute if ALR Dynamics unavailable - v04 July 5 2019 (pdf).

Updates to form (1) remove gray background illegible by fax, add notice that paper IR must be added to ALR Dynamics when system is available. (2) remove requirement to leave a voicemail with EOEA on submission of a paper Incident Reports.(3) added Resident Type (Trad, SCR, SCR Other) to form.

Print out this PDF file to report incidents, if the new system ALR Dynamics is unavailable for any reason.  This updated form reflects the updated Incident Report attributes as of June 2019.

Follow the instructions in top right of form: 

Chat Transcript, training Webinar 2, June28, 2019

A	You can have the WebEx call you. then you don't need to enter the access code (easier).  To have WebEx call you: click [Audio] tab, view [Audio & Video Connection].
A	did someone have a question? Please use chat
Q	i haven't received log in

Chat transcript - Dynamics Training Webinar 1 - Thur June 27

Download Webinar Training 6-27-19 - chat transcript .

Note that this chat transcript is pretty rough-and-ready.  Black text shows questions from the ALR community, red text shows comments from Jim at EOEA, and reflects input from Tricia at EOEA.

We will post the chat transcript from Friday's webinar on Monday.

First Training Powerpoint, Thur 6/27/2019

Here is the Powerpoint for the first training on ALR Dynamics Incident Reporting.

Download ALR Dynamics Training Webinar June 2019 (PowerPoint)

Download ALR Dynamics Training Webinar June 2019 (pdf)

 

 

ALR Dynamics User Request Form (June 2019)

Lead ALR users must use this form to request new user accounts, make deactivations, or other user management tasks.

All user requests should be sent via email to: ALRincidentreport@massmail.state.ma.us. Put ALR name in subject line.  Do not send document scans please!

•   Download Sample_user-request-form---final-062419-1 (Excel XLSX)

Frequently Asked Questions - Dynamics User Accounts

What is a named user account? 

A named user account is one that identifies the specific individual, by name, who will be accessing the Dynamics Incident Reporting system. The user account must be associated to an email address that identifies the user by name.

Why does every Dynamics user (incident reporter) need a named user account? 

Guide for Extracting IR Info from Quick Base

This guide offers basic guidance on how to print/save current IR info in ALR Quick Base, which may be useful during the transition to the new system, ALR Dynamics. 

 

Download Extracting Incident Report Information from Quick Base

ALR Dynamics (QuickBase Replacement) Project Begins

EOEA has kicked off a project to replace the ALR Incident Reporting system, based on the QuickBase platform, with an enhanced incident reporting system based on Microsoft Dynamics.  The new system will maintain a similar workflow to track reportable incidents, but with functional enhancements to support efficient collection of key incident information.  We expect that it will be easier and more secure to provide follow-up information on certain categories of incidents. 

Regulatory policy regarding reportability of incidents, and reporting timeframes, will be unchanged.

Frequently Asked Questions on ALR Certification-related Reportable Incidents

Reporting Resident-Specific Incidents or Residence-Wide Emergencies to Elder Affairs

651 CMR 12.04(11)(c) and (d)

June 4, 2007

The following Q&A describes some of the regulatory context of reportable incidents. This document was issued after the 2006 regulation revision. 

Note: some of the reporting protocols below are outdated and will be revised.  We have flagged items that are expected to be revised in red italic text.