The User Account Request process has recently changed.
For User Account change requests, please contact the Certification Unit directly.
The web-form that had been used for user account requests has been taken down.
Before you request a new User Account
ALRs are expected to have one or two User Accounts per certified residence. Passwords must be shared.
In the near future, this number will be managed down to a single User Account.
If you contact the CU for a User Account update, your ALR's User Account records will be reviewed. Please be prepared to identify User Accounts that may be deactivated.
User Account sharing is appropriate since Incident Reports should contain no Personally Identifiable Information (PII) or Protected Health Information (PHI).
A specific Incident Report record has fields so that the Incident Reporter can be identified, with contact information.
Account updates are self-managed: Name Changes/ Email address changes are made by you.
Anyone who has access to QuickBase and to the account's related email address can update the following information:
- Email Address
- Security Questions & Answers (used for password resets)
Follow the instructions: Change a User Account's email & name.
A User Account's email address should belong to senior staff.
The Certification Unit may request follow-up information for any Incident Report via the User Account's email address. Thus, that address should belong to senior staff who monitor the account on a daily basis.
For example, the Executive Director or Resident Care Director.